How can we help?

Offer2Stay is a UK reverse-marketplace for stays. Instead of guests trawling listings and hoping for availability, the guest posts what they want — destination, dates, party size, budget — and verified hosts compete by sending tailored offers. The guest picks the offer they like best and books direct.

On Airbnb you search through listings and hope one is available at your dates and budget. On Offer2Stay you tell hosts what you need and they come to you with availability already confirmed. You compare offers side-by-side and only pay when you accept one. There are no booking fees on the guest side.

Yes — posting an enquiry and receiving offers is completely free. You only pay when you accept an offer. No booking fees, no service fees on top of the host's price.

For most stays, hosts have 24 hours to respond with an offer. For contractor and longer-term lets the window is 7 days. If your check-in is within the next 3 days, the enquiry is flagged as Last Minute and hosts have 8 hours to send an offer.

Click 'New Enquiry' on your dashboard or from the homepage. Tell us where you want to stay, your dates, party size, budget, and any must-haves (parking, pet-friendly, hot tub, etc.). Verified hosts in the area get notified and can send you offers.

If a host's offer is close but not quite right — wrong price, wrong dates, missing an amenity — you can send back a counter-offer instead of declining. The host then has the option to accept your counter or send a fresh offer. Both sides see a side-by-side comparison so the negotiation stays clear.

Offers stay live for as long as the parent enquiry's offer window is open. Standard enquiries get a 24-hour window, contractor lets get 7 days, and last-minute stays get 8 hours. An offer is also automatically withdrawn if you accept a different offer on the same enquiry, or if the host's calendar gets blocked for those dates.

Yes. Each offer card shows the property photos, the host's display name, average response time, and a Verified badge if the host has confirmed their listing on another platform (Airbnb, Booking.com etc.) so you know it's a real property.

Enquiries that match your property's location, capacity and amenities show up on your Enquiries tab. You can respond with a tailored offer in a couple of clicks, or use Auto Offer to send a pre-priced offer automatically the moment a matching enquiry comes in.

You pay when you accept an offer — not before. Up to that point everything is free. Payment is taken via Stripe Checkout (card or Apple Pay / Google Pay). Once your payment goes through, the booking is confirmed and the host releases the check-in details.

No. The price on the offer card is the price you pay — VAT included where applicable. Offer2Stay's commission is paid by the host out of their side, not added to your bill.

For longer-stay bookings made well ahead of check-in we offer a split-deposit option (50% on accept, 50% closer to the stay) and for stays of 30+ nights we offer a payment plan. The available options appear at checkout based on your dates and total.

Our standard commission is 10% of the guest total. Your first ever booking is 0% — completely free — so you can see the platform working before paying anything. Commission is taken out of the guest payment via a Stripe destination charge; you receive 90% (or 100% on your first booking) directly to your connected Stripe account.

Payouts are released to your connected Stripe account on the standard Stripe payout schedule (typically 2 working days after the funds clear, then weekly to your bank). You can view all upcoming and historical payouts on your Payouts tab.

Open the booking from your Bookings tab and tap Cancel. You'll see exactly how much will be refunded based on the host's cancellation policy and how far you are from check-in, before you confirm. Refunds are returned to the original payment method via Stripe and usually appear within 5–10 working days.

Each property uses one of four cancellation policies, shown on the offer card before you accept: • Flexible — full refund if cancelled at least 1 day before check-in. • Moderate — full refund 5+ days before; 50% refund 1–4 days before. • Strict — 50% refund 7+ days before; no refund inside 7 days. • Non-refundable — no refund after booking, but the 10% platform fee is refunded if you cancel within 48 hours of booking. The exact figure for your booking is calculated at the moment you click Cancel.

If a host cancels a confirmed booking you receive a full refund automatically — no exceptions, regardless of policy. We also re-open your enquiry and notify other matching hosts so you can rebook quickly. Hosts who repeatedly cancel are deprioritised in matching.

If something goes wrong during your stay (the property wasn't as described, access issues, etc.) you can open a dispute from the booking page. We review the messaging history, the offer terms, and any evidence you upload, and act as a neutral third party.

Yes — open the booking and tap Request modification. Pick the new dates or new guest count and add a short note. The host has 24 hours to accept or decline. If they accept, any price difference is charged or refunded automatically. If they decline, your original booking stays unchanged.

You get a notification and the modification appears on your Modifications tab. Review the change vs your calendar and pricing, then accept or decline. Accepting auto-charges or refunds the difference; declining leaves the original booking in place.

Sign up as a host, then go to Properties → Add Property. The wizard walks you through the address (we autofill the city from your postcode), photos, amenities, capacity and pricing. You can also import an existing Airbnb / Booking.com listing to skip most of the typing.

Verified properties carry a green Verified badge that guests see on every offer card. To get verified you confirm that the property exists on at least one external booking platform — Airbnb, Booking.com, Vrbo, etc. — by providing the listing URL. This is the single biggest trust signal and verified properties get materially more bookings.

Auto Offer sends a pre-priced offer the moment a matching enquiry comes in, without you having to lift a finger. You set the rules (location radius, min/max nightly price, blackout dates) and we apply your dynamic pricing on top. You can pause it at any time.

You can connect iCal feeds (export to Airbnb / Booking.com etc., import from them) so blocked dates flow both ways. We also auto-block your Offer2Stay calendar the moment a booking confirms, and pull updates from imported feeds every few hours. Block dates manually any time from the Calendar tab.

Check your spam folder first — a lot of password reset emails land there. The email comes from no-reply@offer2stay.co.uk. If it's not there after 5 minutes, you can request another from the sign-in page, or email enquiries@offer2stay.co.uk and we'll fix the account manually.

Once a booking is confirmed, host and guest can message each other directly inside Offer2Stay — that's where check-in details, codes and any logistics get shared. We strip phone numbers and email addresses out of pre-booking messages to protect both sides; once you've booked, you're free to swap details if you like.

Once your booking is confirmed and the host has filled in the details, they appear on your booking page under Check-in details — address, parking, key codes, Wi-Fi, anything the host shared. We also email them the day before check-in.

Email enquiries@offer2stay.co.uk from the address tied to your account. We'll close the account and remove your personal data in line with GDPR. Bookings, payouts and dispute records that are legally required for accounting are anonymised but retained for the statutory period.