How can we help?

Find answers to common questions or get in touch with our team.

Email us

Send us a message and we'll get back to you within 24 hours.

support@offer2stay.co.uk

In-app messaging

Use the messaging feature in your dashboard to chat directly with hosts or guests.

Go to dashboard

Response time

We aim to respond to all queries within one business day.

Mon – Fri, 9am – 5pm

Frequently asked questions

How do I create an enquiry?

From the guest dashboard, click "New Enquiry" and fill in your destination, dates, guest count, and budget. Hosts in the area will send you offers within 24 hours.

How do I list my property?

Sign up as a host, then go to Properties > Add New Property. Complete the wizard with your property details, photos, and pricing to go live.

What if I need to modify a booking?

Go to your bookings page and select the booking you want to change. You can request date changes or guest number modifications, which the host will review.

How do payouts work for hosts?

Payments are processed through Stripe. You will receive payouts to your connected bank account after guest check-in, minus the Offer2Stay service fee.

Can I cancel a booking?

Cancellation policies vary by property. Check the cancellation terms shown on your booking confirmation. Contact us if you need help with a cancellation.

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