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Last updated: 17 April 2026 · Offer2Stay
These Terms & Conditions ("Terms") govern your use of the Offer2Stay platform ("Platform"), operated by Offer2Stay, based at 8 Kings Vale, Wallsend, NE28 7JS, United Kingdom. By accessing or using the Platform, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Platform. We recommend you read these Terms carefully before registering or making any booking.
These Terms constitute a legally binding agreement between you and Offer2Stay. For questions, contact us at enquiries@offer2stay.co.uk.
In these Terms, the following words have the following meanings:
Offer2Stay operates as a marketplace connecting guests seeking accommodation with hosts offering properties. Offer2Stay is not a party to any accommodation contract between guests and hosts — we provide the technology and payment infrastructure only.
Hosts are responsible for the accuracy of their property listings, compliance with all applicable laws (including planning, licensing, and health & safety regulations), and the condition of their properties. Guests are responsible for their conduct during stays.
Offer2Stay reserves the right to remove listings, suspend accounts, or decline bookings at our sole discretion, including where we reasonably believe a breach of these Terms has occurred or is likely to occur.
The Platform is intended for users aged 18 and over. By registering, you confirm you are at least 18 years of age.
4.1 Posting enquiries. Guests may post enquiries free of charge. Each enquiry must accurately describe your accommodation requirements. Fraudulent or misleading enquiries may result in account suspension.
4.2 Selecting an offer. When you select a host's offer, a pre-authorisation is placed on your payment method. The host then has 24–48 hours to confirm. No payment is taken until the host confirms.
4.3 Booking confirmation. Once a host confirms, payment is processed and a booking confirmation is issued to both parties. The booking is then binding subject to the cancellation terms.
4.4 Guest conduct. Guests must comply with host house rules, treat the property with reasonable care, and not exceed the stated guest capacity. Guests are liable for any damage caused during their stay.
4.5 No guest booking fee. Offer2Stay does not charge guests a booking fee. The price you see in your booking confirmation is the total price you pay.
5.1 Listing accuracy. Hosts must ensure their listings are accurate, up to date, and not misleading. This includes descriptions, photos, amenities, pricing, and house rules. Offer2Stay may remove or suspend listings that we reasonably consider to be inaccurate or misleading.
5.2 Legal compliance. Hosts are solely responsible for ensuring their properties comply with all applicable laws, including but not limited to: planning permission, short-term rental licensing, fire safety, gas and electrical safety, and appropriate insurance. Offer2Stay does not verify legal compliance and accepts no liability in this regard.
5.3 Making offers. By submitting an offer, you confirm that the property is available for the stated dates and that you are able and willing to host the stay at the offered price.
5.4 Platform fee. Offer2Stay charges a 10% platform fee on completed bookings, deducted automatically via Stripe Connect destination charges before funds reach your connected Stripe account. Your first completed booking is entirely fee-free as a promotional offer.
5.5 Payout timing. Payouts are processed via Stripe after guest check-in. Stripe's standard processing times apply (typically 2–5 business days).
6.1 Payment processing.All payments are processed via Stripe Connect using destination charges. Guest payments are collected by Offer2Stay and, after deduction of the 10% platform fee, transferred to the host's connected Stripe account. By making or receiving a payment through the Platform, you agree to Stripe's Terms of Service.
6.2 Currency. All prices on the Platform are in pounds sterling (GBP) unless otherwise stated.
6.3 Security deposits. Where a host specifies a security deposit, this is held by Stripe and released to the guest within 14 days of check-out, subject to the host raising no damage claim within 7 days of check-out.
6.4 Taxes. Hosts are responsible for accounting for and paying all applicable taxes (including income tax and VAT) on income earned through the Platform. Offer2Stay does not withhold or remit taxes on behalf of hosts.
7.1 Guest cancellation. Cancellation terms are set by each individual host and displayed at the time of booking. Three standard tiers are available:
7.2 Host cancellation. Hosts must not cancel confirmed bookings except in extraordinary circumstances. Unjustified host cancellations may result in account suspension. Guests receive a full refund.
Users must not:
Violation of these rules may result in immediate account suspension and/or legal action.
All content on the Platform created by Offer2Stay — including our logo, branding, software, text, and design — is the intellectual property of Offer2Stay and may not be reproduced without our express written permission.
By posting content on the Platform (including listing descriptions and photos), you grant Offer2Stay a non-exclusive, royalty-free, worldwide licence to use that content for operating and promoting the Platform. You retain ownership of your content and may request its removal at any time.
Offer2Stay acts as a marketplace only. To the fullest extent permitted by law, Offer2Stay is not liable for:
Our total aggregate liability to you in any 12-month period shall not exceed the total platform fees paid by or to you during that period, or 500 pounds, whichever is lower.
We collect personal data as described below to provide and improve the Platform. By using the Platform, you consent to our processing of your personal data in accordance with this policy and applicable UK data protection law.
Data we collect:
How we use your data:
Your rights: Under UK GDPR, you have the right to access, correct, delete, or port your personal data; to object to processing; and to withdraw consent. Contact us at enquiries@offer2stay.co.uk. Data retention: We retain your data for as long as your account is active and for up to 7 years thereafter.
We may update these Terms from time to time. We will notify registered users of material changes via email or a prominent notice on the Platform at least 14 days before changes take effect. Continued use of the Platform after that date constitutes acceptance of the revised Terms.
14.1 Informal resolution. If you have a complaint or dispute, please contact us first at enquiries@offer2stay.co.uk. We aim to acknowledge complaints within 2 business days and resolve them within 14 business days.
14.2 Between guests and hosts.Disputes between guests and hosts (e.g. property condition, damage claims, refund disagreements) should first be raised through the Platform's messaging system. If the parties cannot agree, either party may request Offer2Stay to mediate. Our mediation decision is advisory, not binding.
14.3 Formal proceedings. If informal resolution fails, disputes may be referred to the courts of England and Wales (see section 15). Nothing in these Terms limits your right to bring a claim in any court with jurisdiction under applicable consumer protection legislation.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer resident in Scotland or Northern Ireland, in which case the courts of those jurisdictions may also have jurisdiction.
If you have any questions about these Terms or our Privacy Policy, please contact us: