Can a holiday let owner charge extra for hot tub use?

Yes. Some owners include hot tub access in the base price, but others add a cleaning or heating surcharge, particularly during winter. Always ask before booking whether there are any additional charges for hot tub use, and get the answer in writing.

What are my rights if the boiler breaks during my stay?

The owner is legally required to fix heating and hot water faults within a reasonable time, normally within 24 hours for complete loss of service. If they cannot repair the boiler quickly, they may need to provide temporary heating or alternative accommodation. Report the fault immediately and keep a record.

Do I have to accept the standard check-in time?

Check-in and check-out times are set by the owner and are usually firm to allow for cleaning between bookings. Some owners offer flexibility if the property is vacant, but you should ask before your arrival date rather than assume you can turn up early or leave late.

Are noise rules enforced on holiday parks?

Yes. Most holiday parks have quiet hours, typically between 22:00 or 23:00 and 07:00, and site staff can ask guests to leave if they cause persistent disturbance. Check the specific rules for the park before booking, especially if you are planning any celebrations or gatherings.

What can I do if the property does not match the photos?

If you booked accommodation in the UK, you have protection under the Supply of Services and Goods Act, which requires the property to be of reasonable quality. Report the discrepancy to the owner immediately and take photos. If the issue is not resolved, you may be able to claim a refund or compensation through your payment provider or the booking platform.

10 questions to ask a holiday let owner before you book

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What is actually included in the price

Before you hand over any money, get clarity on what the advertised price covers. Some owners include bedding, towels, Wi-Fi and heating in the base rate. Others add them as extras. The advertised nightly rate may not include cleaning, linen hire or charges for specific facilities such as a hot tub.

Hot tub use can attract additional cleaning charges, sometimes around £35 per rental, to cover the cost of emptying, scrubbing and refilling between guests. Some owners may also charge for hot tub operation during winter months, when heating and maintenance costs rise. Ask whether the hot tub is included year-round and whether there are any extra fees.

Check whether parking is included for the number of cars you need. If the property is on a holiday park, find out whether there are any day-visitor charges or site access fees. Clarity now avoids a line-by-line breakdown of surprise charges at the end.

Bedding and towels: included or charged separately
Cleaning fee: per stay or per night
Hot tub, sauna or gym: any usage or maintenance charges
Heating and electricity: capped, metered or unlimited
Parking and site fees: how many vehicles and any visitor costs

10 questions worth asking a holiday let owner

What is actually included in the price

Where you park and how you collect the keys

Tell hosts what you are looking for

Check-in and check-out times

Noise rules and site restrictions

Pet policy and any restrictions

What happens if something breaks

Whether the photos are current

When to ask these questions

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Frequently asked questions

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