How it works
Booking through Offer2Stay
Offer2Stay is a marketplace. You book with the host; we handle the payment.
Who you're booking with
Offer2Stay is a marketplace. Your booking is with the host: they set the price and the house rules and look after the stay. We're where you found each other and how you pay.
How payment works
You pay through our checkout, run by Stripe. The host doesn't see your card details. We pay the host 24 hours after your check-in date.
If something goes wrong on arrival
Contact the host. If you can't reach them, use Get help on your booking page and we'll pass it on.
Cancellations
Each listing shows the host's cancellation policy before you book. We apply it as shown.
Damage deposits
Some hosts take one. We hold it and release it after check-out. If the host makes a claim, you'll see it and can respond.
What we don't do
We don't inspect homes, insure stays or guarantee alternative accommodation. The stay is between you and the host.
The short version
You pay through us, we pay the host after you check in, and the stay is between you and them.